Refund & Returns Policy

At Ankita Bhatnagar Photography and LensiQ, we are committed to providing you with high-quality products and a positive experience. Please read our refund & returns policy carefully.

Eligibility for a Refund

Refunds & Returns are easy with LensiQ. We offer refunds under the following circumstances:

• Damaged or Defective Products: If you receive a product that is damaged during shipping or has a manufacturing defect, please contact us within 48 hours of receiving your order. You will need to provide clear photographic evidence of the damage or defect.
• Incorrect Item Received: If you receive an item that is different from what you ordered, please notify us within 48 hours of receiving your order, so that we can arrange a return and replacement.

7 Days Returns & Refund Policy

• Change of Mind: If you simply change your mind or no longer want the product after receiving it, you can choose to return it and get a 100% refund.
• Quality Assurance: All our products are quality-checked before dispatch. However, if you find a manufacturing defect, please share pictures with us and we’ll arrange a return and replacement.
• Incorrect Address Provided: We are not responsible for orders shipped to an incorrect address provided by the customer. Please ensure your shipping details are accurate at the time of purchase.
• Delays in Shipping: While we strive for timely delivery, shipping times may vary due to courier delays, weather, or other conditions. Such delays do not qualify for a refund.

How to Request a Refund

1. Contact Us: Email us within 48 hours of receiving your delivery. Include your order number, details of the issue (damage, defect, or incorrect item), and attach clear photos if applicable.
2. Assessment: Our customer service team will review your request and the provided evidence. We may require further information or clarification.
3. Refund Approval: If approved, we’ll notify you and initiate the refund process.

Refund Process

• Refunds will be processed back to the original payment method used for the purchase.
• Please allow 10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Return of Products

• In cases of damaged or incorrect items, we may request you to return the product. We’ll provide instructions on how to return the item.
• The cost of return shipping will be borne by us if the return is due to our error (damaged or incorrect item).

Bulk Orders

• For bulk orders, the refund policy will be outlined in the specific agreement or invoice. Please refer to that document for details.

We value your satisfaction and will do our best to resolve any issues fairly and efficiently. If you have any questions about our refund policy, please don’t hesitate to contact us.